Articles

Fraud Opportunity Reduction

  Another one!! – April 11, 2018: Napa bookkeeper admits to stealing $170,000 from Jefferson Car Wash March 28, 2018: Napa man sentenced for embezzlement from Sonoma nonprofit agency April 28, 2017: Prosecutor: Dry Creek General Store hit with $415,000 theft Stole from...

We’re #10 of the Top 50 Best Selling Management Books of All Time!

In some pretty esteemed company, The Six Sigma Way: How GE, Motorola and other Top Companies are Honing Their Performance has gotten another accolade! Published in 2000 by McGraw-Hill, written by my friends Pete Pande (the organizer and story-teller), Bob Neuman (the Historian)...

Understanding Our Customers – the Recipient of Our Value

This is one of a series of what I hope you will find to be informative articles about improving operations and the Customer experience by applying the principles of Operational Excellence. Delivering Value to the Customer, Profitably  The Three Foundations: We’re all in...
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Rants (with a point...)

Mass shootings: when are we going to have a conversation about the “copy-cat” effect?

Mass shootings: when are we going to have a conversation about the “copy-cat” effect? There are well-documented links to the increase in suicides following a well-publicized one (called the Werther Effect) covered by sociologist David Phillips in his paper “The Influence of...

Bullying Self-Driving Cars

Thoughts about self driving cars… I saw a commercial, I think it was Mercedes-Benz, that showed a fashionable couple in a car driving down a lovely winding ocean road, beautiful view, rolling hills, that was advertising the future self-driving capability and ho...

Technology had such promise: A Rant

Technology had such promise: A Rant It’s been a bad week. Bear in mind that the Visa card that we use daily has been replaced three times in the last 8 months due to breaches (Home Depot, Target, and I don’t remember…), each time necessitating visits to each of the several...