Articles

Fraud Opportunity Reduction

Another one!!: Santa Barbara Winemaker Arrested According to “How To Keep Your Winery Safe From Fraud & Embezzlement” – presented at the 24th Wine Industry Financial Symposium in September: 85% are Misappropriation of Assets, involving the theft or misuse of an organization’s...

We’re #10 of the Top 50 Best Selling Management Books of All Time!

In some pretty esteemed company, The Six Sigma Way: How GE, Motorola and other Top Companies are Honing Their Performance has gotten another accolade! Published in 2000 by McGraw-Hill, written by my friends Pete Pande (the organizer and story-teller), Bob Neuman (the Historian)...

Visualizing the Flow of People and “Things” – the Spaghetti Diagram

I’m interrupting the article sequence to present a simple tool for increasing efficiency: I was teaching a one-day overview of Lean/Operational Excellence for the visitor center staff at a leading sparkling wine producer, covering the usual stuff (history, approach, 5S, Seven...

The Processes – the Work and Tools That Deliver the Value

This is the second of a series of what I hope you will find to be informative articles about improving operations and the guest experience by applying the principles of Operational Excellence. Delivering Value To The Customer, Profitably We’re all in business to make money, and...

Our Customers – the Recipient of Our Value

This is the first of a series of what I hope you will find to be informative articles about improving operations and the guest experience by applying the principles of Operational Excellence. Delivering Value to the Customer, Profitably  The Three Foundations: We’re all in...
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Rants (with a point...)

Technology had such promise: A Rant

Technology had such promise: A Rant It’s been a bad week. Bear in mind that the Visa card that we use daily has been replaced three times in the last 8 months due to breaches (Home Depot, Target, and I don’t remember…), each time necessitating visits to each of the several...