Mass shootings: when are we going to have a conversation about the “copy-cat” effect?

Mass shootings: when are we going to have a conversation about the “copy-cat” effect? There are well-documented links to the increase in suicides following a well-publicized one (called the Werther Effect) covered by sociologist David Phillips in his paper “The Influence of...

Bullying Self-Driving Cars

Thoughts about self driving cars… I saw a commercial, I think it was Mercedes-Benz, that showed a fashionable couple in a car driving down a lovely winding ocean road, beautiful view, rolling hills, that was advertising the future self-driving capability and ho...

Fraud Opportunity Reduction

  Another one!! – April 11, 2018: Napa bookkeeper admits to stealing $170,000 from Jefferson Car Wash March 28, 2018: Napa man sentenced for embezzlement from Sonoma nonprofit agency April 28, 2017: Prosecutor: Dry Creek General Store hit with $415,000 theft Stole from...

We’re #10 of the Top 50 Best Selling Management Books of All Time!

In some pretty esteemed company, The Six Sigma Way: How GE, Motorola and other Top Companies are Honing Their Performance has gotten another accolade! Published in 2000 by McGraw-Hill, written by my friends Pete Pande (the organizer and story-teller), Bob Neuman (the Historian)...

Visualizing the Flow of People and “Things” – the Spaghetti Diagram

I’m interrupting the article sequence to present a simple tool for increasing efficiency: I was teaching a one-day overview of Lean/Operational Excellence for the visitor center staff at a leading sparkling wine producer, covering the usual stuff (history, approach, 5S, Seven...

Technology had such promise: A Rant

Technology had such promise: A Rant It’s been a bad week. Bear in mind that the Visa card that we use daily has been replaced three times in the last 8 months due to breaches (Home Depot, Target, and I don’t remember…), each time necessitating visits to each of the several...

The Processes – the Work and Tools That Deliver the Value

This is the second of a series of what I hope you will find to be informative articles about improving operations and the guest experience by applying the principles of Operational Excellence. Delivering Value To The Customer, Profitably We’re all in business to make money, and...

Understanding Our Customers – the Recipient of Our Value

This is one of a series of what I hope you will find to be informative articles about improving operations and the Customer experience by applying the principles of Operational Excellence. Delivering Value to the Customer, Profitably  The Three Foundations: We’re all in...
Comments : Off