Visualizing the Flow of People and “Things” – the Spaghetti Diagram

I’m interrupting the article sequence to present a simple tool for increasing efficiency: I was teaching a one-day overview of Lean/Operational Excellence for the visitor center staff at a leading sparkling wine producer, covering the usual stuff (history, approach, 5S, Seven...

The Processes – the Work and Tools That Deliver the Value

This is the second of a series of what I hope you will find to be informative articles about improving operations and the guest experience by applying the principles of Operational Excellence. Delivering Value To The Customer, Profitably We’re all in business to make money, and...