Operational Excellence

  • Consulted and guided the design of a company-wide “Lean Ops” program with a mid-tier insurance carrier
  • Facilitated the re-engineering of the processes and organization of an investment management firm that acquires, develops, and manages Real Estate assets
  • Consulted to the design of an Operational Excellence deployment with a leading data hardware company
  • Facilitated the review, adjustment, and deployment of strategy for a Real Estate management company

Team Performance Design

  • Reconstituted the primary IT functions (Help Desk, Maintenance, New Systems) into self-directed (Agile-like) teams with a mid-tier insurance carrier
  • Streamlined and created a team environment, substantially improving turnaround time and reducing costs of the “Order-to-Shop” process for a leading monument and architectural emblem company
  • Redesigned the new product development process to drive collaboration between Marketing and IT in a major insurance company, reducing time to market by 40%

Process Improvement/Re-Engineering

  • Redesigned the internal operational data reporting processes with a top-tier re-insurance company
  • Redesigned the loading and warehousing operations for a major trucking company
  • Facilitated the reduction of refueling time at a nuclear reactor electric generation plant
  • Improved the work management processes at several refinery sites for a major oil company
  • Increased productivity of the room reset staff in a hotel chain

Lean/Six Sigma and WorkOut

  • Facilitated the re-definition and design of “First Class Service” with a major airline
  • Led the development of standard operating procedures with regards to public, personnel, and environmental safety with a major utility
  • Reduced costs of laundry services thru analysis and redesign of procedures and practices with a resort chain
  • Consolidated and analysed Customer Satisfaction survey data in combination with guest stay data to determine key drivers for a major worldwide hospitality company
  • Created, edited, and updated Lean/Six Sigma program materials for several Fortune 500 companies
  • Trained thousands of Green Belts, Black Belts and Master Black Belts for a wide variety of companies around the world